Inpeco Service Engineers are always available to support customers, providing professional assistance at any moment it is required, both off- site and on- site.
A remote diagnosis system allows our specialist to know every detail of the automation system present in your lab, so to guarantee a prompt and resolutive intervention.
After installation, Inpeco assures following support services:
- Training to provide the laboratory staff with the highest level of knowledge about FlexLab
- Preventive maintenance to avoid system downtimes
- Help Desk to offer the needed support by phone
- On-site Assistance to supply assistance in your laboratory
- Upgrades to keep your system always at the latest upgrade level